DARREL L HARRIS JR

___________________________________________________________________________

 

OBJECTIVE  To work with efficiency, dedication and integrity while enhancing the profits of the company and establishing strong customer service relationships. 

 

Vim solutions inc.\T-mobile  Irving,Tx

 

07/14- Present- Lead account Executive

 

-B2B indirect sales

 

·               Cold calling b2b with Business owners

·               Outside sales converting company from other phone carriers

·               Being a Team lead for the company/Team Building

·               Hiring manager

·               Getting customers Qualified/Running Check

·               Dealing with vital information (Social security numbers/ Federal Employment identification Numbers)

·               Learning a structured system, being able to teach others to keep track of there seen customers and follow up with there customers. Travel in and out of state to train other offices.

·               ATP (Advanced performance Training) retrain other senior Account executives.

·               Sales & Marketing no matter if I could help the customer leave the Best impression with Him/her and leave the thought of our product and customer service on their brain.

 

 

PROFESSIONAL EXPERIENCE

11/13-05/14 Direct TV Professional sales associate       Arlington, TX.        

·   Sales Associate

Apple Inc.,

Technical Support Specialist

03/13 – Present

 

·   Provide support by troubleshooting and configuring products to their mobile devices, computers, and networks

·   Reporting and escalating issues through the appropriate channels.

·   Diagnosing and providing a path to resolve various technical issues

·   Provide excellent customer service satisfaction by resolving customer issues in a timely manner

·   Multitask through multiple software systems while troubleshooting with customers.

·   Up sale to customers based on need and account eligibility per the company guidelines.

 

 

 

World Houston Golf Course, Houston TX

Maintenance Specialist / Receptionist

07/08– 12/08

 

·   Greet and service customers.

·   Answer incoming calls, 

·   Provide excellent customer service

·   Clean and maintain front entrance of Course

·   Operate a computerized cash register system

 

 

M&R CONSTRUCTION, Dayton,  OH

Demolition Specialist

10/06 – 01/07

 

·   Inside maintenance jobs

·   Operate a computerized cash register system

·   Provide excellent customer servicer

 

 

 

 

EDUCATION

 

College of the Redwoods

Major:  Dental Hygiene

Eureka, California

January 2011-2012

 

Dunbar High School, Graduate 2009

Dayton, Ohio